Oversees the technical support of company customers by field engineers, technicians, and support specialists
Supervises engineers that respond to situations where standard procedures have failed to isolate or fix problems in non-functioning equipment systems or software
Establishes and maintains lines of communication with design engineering and software development on design, reliability and maintenance issues
Ensures that engineers are current with the latest upgrades and/or new releases
Manages field service schedule to support activities including repair, preventative maintenance, installation, and engineering change upgrades
Drives top line service revenue through management of parts, labor, and service contract pricing in conjunction with the sales team
Responsible for building and engaging a field service team to meet and exceed defined performance objectives

8+ years of supervisory & relevant experience
Bachelor’s Degree required
Proven ability to recruit and retain top talent
Ability to troubleshoot remotely and effectively communicate guidance to customers and technicians

Field Service Manager

Key skills