Manager, Front Office Transformation Advisory

Role Overview

• Operating model design (in Sales functions)
• Business process design and improvement
• Organizational digital and experiential transformation
• Collaborate with other RSM practices
• Draw from experience and knowledge to contribute to delivery of client projects
• Help scale front-office transformation as a practice and set of disciplines
• Development of assets and expansion of service offerings within RSM
• Engage in analysis, development and documentation of improvement opportunities
• Maintain relationship management, supervision of staff, onsite client projects
• Develop Experience Transformation services within the larger marketplace

Requirements

• Bachelor's Degree or equivalent
• Minimum 8+ years of experience in a consulting firm providing consulting services
• Experience consulting on large solutions-based projects, which include Sales Technology, such as CRM systems
• Demonstrated ability to work independently to gather facts, organize data, analyze research and other organizational data to identify relevant issues and support findings
• Strong technical knowledge and experience with how sales functions leverage CRM systems to improve operations
• Technical knowledge of CRM-to-ERP in Lead to Order and Order to Cash processes
• Expertise in applying design principles and practices in developing creative solutions to client's complex challenges and market opportunities
• Experience with practice development and management, marketing and thought leadership resulting in new business relationships
• Industry experience in marketing, sales, service operations
• Experience in managing client relationships and leveraging them to expand the Firm and Experience Transformation as a practice
• Ability to effectively manage overall client relationships to exceed client expectations in a sophisticated large consulting firm environment
• Ability to provide effective communication to client project teams, executive sponsors and internal practice groups
• Ability to develop and maintain strong relationships with centers of influence and professionals
• Ability to create clarity from ambiguity and communicate a narrative to multiple stakeholders, internal and with the client, that establish a position from which to effectively launch services that will solve problems and exploit opportunities.
• Strong written and verbal communication skills and ability to articulate, write and present information in a clear and understandable manner
• Ability to travel as needed

Tech Stack

• ERP

Benefits

• competitive benefits and compensation package
• flexibility in your schedule