Design, develop, and implement integrations between ServiceNow and various enterprise systems, which may include government / DoD systems, vendor and licensing systems and other enterprise tools
Utilize ServiceNow integration technologies such as:
REST APIs
SOAP APIs
MID Servers
Integration Hub (Spokes, Flows)
JDBC/ODBC Connections
Email Integration
Collaborate with business stakeholders to gather integration requirements and translate them into technical specifications
Develop and maintain technical documentation, including integration designs, data mappings, and test plans
Perform thorough testing of integrations to ensure data accuracy and functionality
Troubleshoot and resolve integration issues in a timely manner
Monitor integration performance and identify opportunities for optimization
Stay up-to-date on the latest features of ServiceNow and integration of best practices
Participate in code reviews and contribute to the development of coding standards
Work closely with ServiceNow developers to implement custom solutions and enhancements
Contribute to the overall architecture and design of the ServiceNow platform
Automate manual processes using ServiceNow workflows and integrations
Provide technical guidance and mentorship to junior team members

U.S. Citizen with the ability to obtain and maintain a Secret clearance
12+ Years of relevant experience (Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience)
3+ years of experience in ServiceNow development and integration
Strong understanding of ServiceNow platform architecture and functionalities
Experience with REST and SOAP APIs
Experience with scripting languages such as JavaScript, Jelly, and AngularJS
Experience with data mapping and transformation
Experience with ServiceNow MID Server configuration and troubleshooting
Experience with Integration Hub and ServiceNow Flow Designer
Excellent communication, interpersonal, and problem-solving skills
Ability to work independently and as part of a team
ServiceNow Certified System Administrator (CSA) certification
Experience in integrating with tools and sources for hardware and/or software asset management
Candidate should have a CompTIA Security+ certification or be able to obtain it within 60 days of hire
Active Secret clearance is desired
ServiceNow Certified Application Developer (CAD) certification is desired
ServiceNow Certified Implementation Specialist (CIS) certification in one or more modules (e.g., ITSM, HRSD, CSM) is desired
Experience with Agile development methodologies is desired
Experience with DevOps practices and tools is desired
Experience with cloud-based integration platforms is desired
Experience with database technologies such as SQL Server, Oracle, or MySQL is desired.

ServiceNow Integration Engineer

Key skills