HR Tech Business Analyst

Role Overview

• Apply advanced understanding of Workday, ServiceNow, and MS Office
• Conduct thorough research and analysis of system issues, while gathering data to support the development of new enhancements, service requests, and incident resolutions
• Proactively identify and advocate progress towards small-scale enhancement projects, including scoping requirements, coordinating cross-functional teams, managing timelines, and ensuring successful delivery of solutions that align with business objectives
• Practice strong responsiveness and attention to detail, ensuring timely follow-up, accurate system updates, and high-quality delivery of work
• Support management of Americas regional ticket backlog, prioritizing enhancements and incidents to ensure timely resolution
• Foster a global perspective by collaborating with colleagues across various regions to ensure alignment on international priorities and facilitate cohesive, globally integrated changes
• Demonstrate awareness of Agile ways of working, supporting iterative delivery, cross-functional collaboration, and continuous improvement
• Represent business needs and facilitate end-user feedback to influence Workday configuration and enable self-service adoption
• Support emerging AI capabilities and tools, with the ability to identify opportunities to enhance HR processes, insights, and user experience
• Work closely with Workday Business Analyst Lead and the Workday technical support team to develop requirements, test configurations, and vet solutions with key regional stakeholders
• Partner with People Services, HR, IT, and Finance to represent the Americas region’s requirements for Workday-integrated systems, while leading change management and communication strategies to support system enhancements and releases
• Ensure the Workday security model is configured to meet Americas region needs, including consulting with end users to develop requirements for new roles, decommission old roles, or edit existing roles
• Maintain a strong understanding of strategic priorities and proactively influence stakeholders to remain aligned
• Analyze data to identify patterns and trends that inform process improvements and system configurations, ultimately enhancing the overall user experience

Requirements

• Bachelor's and 4+ years of relevant experience or demonstrated equivalency of experience and/or education
• Demonstrated experience working with HR technology within a large, complex regional or global environment
• Strong Workday HCM knowledge, including identifying and diagnosing system issues, partnering with stakeholders to gather requirements, and delivering enhancement solutions
• Experience delivering small to medium-scale system enhancements or improvement initiatives

Tech Stack

• ServiceNow

Benefits

• medical
• dental
• vision
• life
• AD&D
• disability benefits
• paid time off
• leaves of absences
• voluntary benefits
• perks
• flexible work options
• well-being resources
• employee assistance program
• business travel insurance
• service recognition awards
• retirement savings plan
• employee stock purchase plan