Support and implement monitoring and alerting strategy across Kraken’s customer business
Define and uphold observability best practices across multiple products and platforms
Partner with product teams to implement observability tooling and improve reliability across the organisation
Help product teams build best-in-class dashboards for their requirements or bespoke use cases
Work with product teams to define and implement meaningful Service Level Objectives (SLOs) and Service Level Indicators (SLIs), aligned to contractual Service Level Agreements (SLAs)
Build, tune, and continuously improve alerts and monitors using golden signals (latency, traffic, errors, saturation) as a framework
reducing noise and increasing actionable signal
Help product teams transition to on-call models by improving signals, alert quality, and operational readiness
Improve tooling and self-service capabilities for alerting and monitoring across multiple product teams
Analyse incident metrics to identify trends and improvement opportunities, communicating insights clearly back to product teams
Manage the cost and usage of our observability tooling stack in collaboration with FinOps
Contribute to broader platform reliability infrastructure improvements where needed
Help solve interesting and difficult problems
there’s a significant opportunity for disruption in the global energy market

Solid hands-on experience across our core platform stack:
AWS (supporting and improving cloud infrastructure used by product teams)
Terraform (infrastructure as code; comfortable operating with Terraform day-to-day)
Kubernetes (container orchestration and deployment management; comfortable working with Kubernetes day-to-day)
Experience using industry-standard observability tooling
we use Datadog, Grafana, Prometheus and Rootly (experience with other monitoring/alerting platforms is transferable)
Strong collaboration and communication skills
able to work effectively with developers, product managers, and other stakeholders to design and deliver impactful observability "golden paths" and monitoring experiences
Exposure to Python (or a similar C-based language like TypeScript, Go, C#)
able to understand how applications behave in production to support observability and reliability improvements
Previous experience working in small, highly autonomous teams
Comfortable with ambiguity and able to create structure in unclear situations
Proactive learning mindset (experiment, iterate, and adapt as the team evolves approaches)
Strong asynchronous written communication (Slack/Notion/docs) and a habit of keeping others in the loop
Autonomy and accountability
making progress independently and owning outcomes

Senior Platform Engineer – Observability

Key skills