Quote Conversion Specialist – Sales Support

Role Overview

• Call unsold quotes daily and move opportunities forward
• Follow up on finance leads and customer enquiries
• Help customers understand quotes and make confident decisions
• Handle objections and guide customers toward closing
• Re-engage dormant leads and past enquiries
• Revive old quotes and identify new opportunities
• Spot upgrade or replacement opportunities
• Assist the field sales team in progressing deals
• Identify add-ons and upsell opportunities
• Collaborate with the Sales Manager on key accounts
• Maintain accurate and up-to-date CRM records
• Log all customer interactions and follow-ups
• Track activity, outcomes, and assisted deals
• Provide clear, professional communication
• Build trust and rapport with customers
• Ensure a smooth and supportive sales journey

Requirements

• At least 2 years of experience in a similar sales support role.
• Excellent communication skills.
• Confident and persuasive phone communicator
• Strong sales mindset with a focus on results
• Excellent objection handling and closing skills
• Highly organised and able to manage a busy pipeline
• Comfortable working toward daily and monthly targets
• Ability to build rapport and influence customer decisions
• Experience using CRM systems

Benefits

• Permanent work-from-home set-up
• Dayshift (Australian business hours)
• Full-time job
• HMO
• Annual leave
• Christmas Bonus equivalent to 1 month's wage (pro-rata)