Provide top-notch customer support for Cint platform users
Investigate and resolve customer issues in a professional and timely fashion
Create and review technical documentation
Understand client requirements and translate those needs into actionable tickets
Classify submitted bugs and issues by the severity of their impact
Debug API integrations
Coach clients on adopting key features to help them meet their goals

Bachelor’s degree (Information Technology, Computer Science or related discipline preferred)
2+ Years of technical support experience (SaaS support experience a plus)
1+ years of experience in API debugging and troubleshooting
Proficiency with Microsoft Excel sheets/Google sheets
Strong problem-solving abilities to diagnose and resolve complex issues
Excellent communication skills, both written and verbal, to explain technical concepts to non-technical users
Customer-oriented mindset, as the role involves direct interaction with users or clients
Easily able to grasp and retain new knowledge
Leadership and mentoring skills to train team members and assist in team growth
Time management skills to manage multiple support cases simultaneously

Technical Analyst

Key skills