Serve as the voice of our brand in our Japanese online communities, actively engaging with users, answering questions, and enforcing community guidelines to ensure a safe and constructive environment.
Act as a first responder for user-reported issues, troubleshooting problems, and escalating complex bugs with clear, concise data to our global Product and Engineering teams.
Champion the voice of our Japanese users by analyzing community conversations to identify unique local trends, synthesize feedback, and deliver actionable insights that influence our product roadmap.
Help build and scale our Japanese community programs, from planning and hosting local user get-togethers and offline events to identifying and nurturing online super users to foster a vibrant ecosystem.
Partner with regional (JP) and global teams (Marketing, Product) to execute community-facing initiatives, ensuring our product launches, surveys, and events resonate with the Japanese market.

Native-level fluency in Japanese (written and spoken) is mandatory for community engagement, and professional proficiency in English is required for internal collaboration.
1+ years of experience in a customer-facing role (e.g., community, technical support, customer success, or event coordination).
A genuine passion for and curiosity about AI, software, or consumer technology products.
A strong sense of empathy and outstanding interpersonal skills, with the ability to build rapport with users both online and in-person.
Excellent organizational skills with a proactive, hands-on attitude and the demonstrated ability to manage small-scale projects or events independently.

Community Operations Specialist

Key skills