Responsible to accurately process service request cases assigned systemically as per defined assignment and case deadlines
Participate in Operational, Domain and soft-skills development training programs
Correspond and coordinate with business partners at the Home Office in United States, to seek/follow up for missing/incomplete information pertaining to service requests
Utilize various computer applications to review service requests and supporting documentation/paperwork
Approve requests that are In Good Order; Reject Not in Good Order Service requests and provide rationale for such decision

Strong communication, interpersonal, organizational and time-management skills
Good working knowledge of computers, with proficiency in MS Office applications (Word, Power Point and Excel)
Product-specific or financial services industry experience will be an added advantage
Desired experience of 0-2 years in the field of brokerage and a Strong academic background/orientation

Service and Operations Process Trainee

Key skills