Support partner-facing tickets, prioritizing and resolving issues related to shipments, configurations, APIs, and system errors (P1–P3)
Assist in troubleshooting backend and cloud issues by reviewing logs, running API requests, and analyzing code
Help monitor AWS-based workflows (SQS, SNS, Lambda) and support operational tasks using tools like CloudWatch
Execute and update scripts and configurations using Python and Git, with support from the team
Collaborate with Engineering, Carrier Operations, and Customer Success teams to resolve issues and improve processes
Document solutions, contribute to internal knowledge bases, and maintain clear communication with partners

1 year in software development, software engineering, or closely related work
1 year in customer-facing roles related to technical support
Interest in using AI tools (e.g., Claude, Gemini) to assist with learning, debugging, and code understanding
Hands-on experience with AWS or other cloud platforms in an operational capacity
Experience with ticket management systems such as Jira or similar is a plus
Familiarity with observability tools such as CloudWatch, Datadog, or Elastic is a plus
Strong English communication skills
Minimum B2 level proficiency, C1 preferred
Send your application and CV in English (mandatory)

Junior Software Engineer

Key skills