Security Service Technician

Role Overview

• Effectively install, program, and test CCTV systems (interior and exterior camera installations, installing conduit, and adjusting the camera’s aim and focus) and Access Control systems.
• Routinely support installation projects by troubleshooting cameras remotely, configuring cameras, and programming VMS/Access Control software, and supporting VMS and access control requirements.
• Efficiently install, terminate, and test fiber, cat5e, and Access Control Cabling, as well as test, adjust, maintain, and troubleshoot structured cabling systems.
• Diligently respond to all SOAR service tickets and provide required updates, i.e., follow up with customers if there is missing information, schedule site visits, and escalate challenges or concerns that a customer may have to the Service Manager.
• Expertly create badges in Genetec, create and edit access groups in Genetec, and perform upgrades to the Genetec Software.
• Graciously assist the commissioning technician with equipment set up, remove and rearrange equipment at various on-site locations, coordinate and assist with procuring materials, supplies, and services, and provide daily project updates to project managers and Service managers.
• Responsibly maintain company vehicles and other company equipment when driving to and from customer locations and optimize minimum/maximum levels of stock material in each company vehicle.
• Routinely complete daily service tickets with the required information, capture project deliverables (including pictures), update drawings and diagrams, compile site notes, and update project SPEC sheets as needed.
• Collaboratively work with vendors/manufacturers to support and resolve issues.
• Proactively lead and mentor other technicians, acquire certifications and clearances, schedule self-paced training on multiple manufacturers, complete quarterly performance and management reviews and attend development classes.

Requirements

• High School diploma or GED.
• 3+ years of experience working in the low-voltage industry
• 3+ years of experience in CCTV camera solutions and Access Control systems.
• Certifications in Genetec, AXIS, Hanwha, Galaxy, and ONSSI preferred
• Current Maryland driver’s license.
• MSP Security license and/or DCJS Security License, preferred.
• Well-versed in installing and configuring various lockets (strikes, maglocks, IP/PoE locksets, Wifi, Bluetooth, etc.).
• Able to read and understand wiring diagrams and schematics as well as system architectures for multiple platforms.
• Ability to proficiently use an electrical multimeter, basic, specialized, and powered hand tools.
• Ability to work well independently with minimal assistance and successfully delegate tasks and responsibilities to other team members.
• General knowledge and a basic understanding of networks and computer systems.
• Strong Microsoft Office skills, including Visio.
• Strong organizational, verbal, and written communication skills.
• Ability to lift 75 pounds.

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• FSA Plan
• Paid Time Off
• 401K Retirement Savings Plan
• Training & Tuition Assistance
• Disability & Life Insurance