Own the monthly residual cycle end-to-end
validation, calculation, reconciliation, approval, and release
Ensure payouts align with contractual terms and revenue-share models
Deliver accurate, on-time statements with clear supporting detail
Own residual operations within our proprietary merchant services operations platform
Translate complex compensation structures into scalable, auditable processes
Partner with Product and Analytics to improve automation, reporting, and self-service
Build a disciplined operating cadence and reporting structure
Eliminate manual touchpoints through workflow design and automation
Implement validation, reconciliation, and approval controls
Establish SOPs, SLAs, and KPI tracking (accuracy, disputes, resolution time)
Resolve recurring issues at the root cause
Improve payout transparency and statement clarity
Reduce disputes through cleaner economics and proactive communication
Serve as escalation point for complex payout issues
Support the development and success of team members within the residuals function

5+ years in residuals, partner payouts, or incentive compensation
Direct ownership of recurring, variable payouts tied to revenue or contracts
Experience improving or scaling payout systems (automation, workflow design, or implementation)
Strong analytical capability (Excel required; BI/SQL a plus)
Experience building controls, reconciliations, and documentation
Team leadership or mentorship experience
Merchant acquiring economics (ISO/agent, referral, direct sales models) preferred
Experience working with Product, Analytics, or Engineering teams preferred
Familiarity with processor reporting and fee-level revenue components preferred

Residuals Manager

Key skills