Bilingual Senior Client Service Advisor, Commercial Cards

Role Overview

• Deliver an exceptional client experience by responding promptly and accurately to requests
• Partner with the CRT and Operations teams to offer expert advice, coordinate complex and effective integrated service solutions
• Record and resolve customer complaints in a timely manner
• Conduct regular client service reviews to enhance product utilization and identify new opportunities
• Educate clients and promote the adoption of digital solutions
• Provide customized product training to clients as needed
• Maintain accurate documentation of service queries and complete required reporting

Requirements

• 3-5 years of related experience with strong working knowledge of treasury and cash management operations and products, with a focus on Commercial Cards solutions in a commercial banking environment
• Bilingualism (English and French) required
• Effective communication skills
• Strong attention to detail, analytical and problem-solving skills
• Excellent time management and prioritization skills
• Ability to work effectively both independently and within a team environment
• Commercial or corporate banking client servicing experience (nice to have)
• Certified Treasury Professional, CertICM or other relevant professional designation (nice to have)

Benefits

• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work