Key skills
CommunicationCritical ThinkingTime ManagementCollaborationNegotiation
About this role
Role Overview
- Adjudication: proactively evaluate individual disability claims using medical evidence, occupational insights, policy terms, amongst others to determine benefit eligibility
- Client Communication: Deliver clear, empathetic, and timely communication to clients
- Critical Analysis & Decision-Making: Use critical thinking to make timely decisions based on your assessment of the claim
- Negotiation and Resolution: Articulate claim decisions clearly in writing and verbally
- Claims Management: Efficiently manage a high-volume of cases, calculate benefit payments
- Relationship Building: Develop strong relationships with clients and key partners
- Cross-Functional Collaboration: Collaborate seamlessly with cross-functional teams
Requirements
- Post-secondary education or college diploma completed
- Preferred background in healthcare, finance, or a related field
- Bilingualism (English and French) required
- Exceptional client service and communication skills (both verbal and written)
- Excellent problem-solving and decision-making skills
- Strong analytical thinking, judgement and risk-management mindset
- Ability to work independently with strong organizational and time management skills
- Proficiency in digital tools, Microsoft Outlook, Excel, Word
- Basic math skills with an understanding of financial information
- Ability to meet the technological and confidentiality requirements of the role
Benefits
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Competitive compensation
- RBCI software tools to boost your productivity
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to take on progressively greater accountabilities
- Access to a variety of job opportunities across business and geographies
- Flexible work-life balance options