Online Sales Consultant

Role Overview

• Respond promptly to all inbound leads via phone, email, and digital platforms (target: within 15 minutes)
• Qualify prospects and maintain consistent follow-up until an appointment is secured
• Schedule and coordinate on-site appointments with community sales teams
• Guide prospects to the most suitable communities, floorplans, and offerings
• Deliver a high-quality, personalized experience for all prospects
• Build rapport and trust through effective communication
• Educate buyers on communities, products, pricing, and incentives
• Direct customers to appropriate resources or team members when needed
• Maintain accurate and up-to-date lead records in the CRM system
• Serve as a subject matter expert on CRM usage and best practices
• Track and report lead activity, conversion rates, and performance metrics
• Analyze data and provide recommendations to improve lead conversion and customer experience
• Collaborate closely with marketing and on-site sales teams to ensure a seamless customer journey
• Maintain current knowledge of all communities, products, and incentives within the division
• Support team initiatives and complete additional projects as assigned
• Exercise sound judgment and independent decision-making in customer interactions

Requirements

• Strong written and verbal communication skills
• Ability to work independently and manage multiple priorities
• Availability to work evenings, weekends, and extended hours as needed
• Attendance at all mandatory meetings
• Travel: 5–10 days per quarter
• Bilingual (English/Spanish) preferred
• Strong organizational, analytical, and problem-solving skills
• High attention to detail and ability to manage multiple tasks simultaneously
• Proficiency with CRM systems and digital communication tools
• Ability to work both independently and collaboratively
• Positive attitude and ability to engage with diverse personalities
• Strong internet and technology proficiency.