Wireless Help Desk Specialist – 1st Shift

Role Overview

• Provides first contact and ordering assistance to customers placing an order for a Mobile Device.
• Works through issues submitted via calls, emails, and ticket requests.
• Guides the End User through creation of the order and works through ticket to completion.
• Documents the steps taken for ticket resolution.
• Other duties as directed.

Requirements

• Proficient with MS Office products (Excel, Office and Word)
• Attention to detail
• Task and schedule driven.
• Ability to work in a team
• Communicate with technical and non-technical audiences.
• Experience with iOS and Android cellular devices and support of iOS and Android device.
• Ability to multi-task and switch between different communication channels quickly and efficiently.
• Previous help desk/customer service experience.

Tech Stack

• Android
• iOS