Organising, leading and facilitating cross-functional project teams to deliver process improvements
Developing metrics to measure performance and highlight future improvement opportunities
Analysing data to identify root causes of issues and define best practice approaches
Aligning improvement initiatives to address performance shortfalls
Providing specialist consultation on re-engineering techniques and process optimisation
Delivering internal presentations and training relating to measurement, analysis, improvement and control processes
Performing cost–benefit analyses for process changes or new initiatives
Embedding a principle-driven health and safety culture in line with Datacom policy

6+ years of relevant technical or operational experience alongside a tertiary qualification
Strong understanding of current business operations processes and procedures
Knowledge of the end-to-end sales-to-delivery lifecycle
Strong financial management skills, with clear understanding of the relationship between costs, utilisation and project revenue
Proven ability to lead collaborative, cross-functional teams to achieve organisational goals
Excellent stakeholder engagement, influencing and negotiation skills
Strong analytical, consultative and problem-solving skills
Bachelor’s degree in Business, IT, Science, Engineering, Economics, or related discipline
Experience working within a Tier 2 Service Provider environment (nice to have)
Project or service delivery management experience (nice to have)
Master of Business Administration (MBA) qualification (nice to have)

Manager – Business Operations

Key skills