Integration Success Manager

Role Overview

• Own the technical onboarding of new integration partners (e.g. parking hardware vendors and ticketing platforms)
• Define and document integration specifications, data flows, and credential/provisioning requirements in collaboration with engineering
• Build onboarding playbooks and maintain partner-facing documentation so future deployments are repeatable and scalable
• Serve as the primary point of contact for a portfolio of integration partners
• Run regular business reviews, track integration health metrics, and surface partner feedback to internal product and engineering teams
• Manage partner expectations around roadmap timelines, API changes, and deprecations
• Identify and act on opportunities to grow a partnership through new products and iterations of existing integrations.
• Own the provisioning and configuration of partner integrations for end clients (e.g. setting up a TIBA parking system for Acrisure Stadium as part of a broader onboarding project)
• Coordinate across internal teams (client success, onboarding, support, engineering) and with partners to ensure deployments land cleanly and on time
• Own the handoff from deployment to steady-state, ensuring the client's team is trained and the integration is monitored
• Identify and surface opportunities for increased integration adoption by clients
• Monitor integration health to proactively identify issues
• Act as the escalation layer between frontline support and engineering for integration-related issues
• Triage issues using logs, API traces, and partner documentation — distinguish between client misconfiguration, partner-side faults, and platform bugs
• Drive resolution with urgency, communicate clearly with clients and partners throughout, and document fixes for future deflection
• Work closely with product and engineering to flag integration gaps, prioritise fixes, and feed real-world deployment learnings back into the product
• Partner with the sales team during pre-sales to scope integration complexity and set accurate expectations
• Produce documentation and deliver training to increase the broader success team’s knowledge of integrations
• Contribute to internal tooling and process improvements that reduce manual effort in provisioning and support

Requirements

Must Have

• 3+ years of experience client success, technical account management, or solutions engineering role
• Excellent interpersonal skills with the ability to communicate efficiently with team members across multiple teams and levels
• Strong organizational skills, able to work independently and take ownership of assigned tasks in a fast paced environment
• Ability to prioritize competing priorities to deliver results
• Demonstrated desire for continuous learning and improvement
• Positive and energetic work approach

Nice-to-have

• Technical fluency to read API specs, review logs and write basic SQL/python scripts
• Structured project management or professional services experience
• Experience in start-up and/or scale-up businesses
• Experience working with teams and/or clients across multiple time zones
• Experience working in B2B2C environments involving both B2B clients and end-users where the commercial model is partly driven by end-user transactions
• Background in parking technology, mobility, event management or venue operations

You're Probably a Good Fit If…

• You find satisfaction in making complex, messy integrations work reliably at scale
• You're equally comfortable on a call with a VP at a stadium and in a Slack thread debugging a webhook timeout with an engineer
• You're proactive about identifying systemic issues rather than just closing individual tickets
• You treat documentation as a force multiplier, not a chore

Tech Stack

• Python
• SQL

Benefits

Recharge your batteries

• Unlimited PTO policy
• Complimentary in-office barista
• Catered breakfast & lunch between Tuesdays
• Wednesday
• Regular social events at the office

Investment in you and your wellbeing

• Comprehensive medical & dental coverage through Cigna
• Multiple healthcare plan options including low-deductible and HSA along with broad supplemental benefits
• Employee Assistance program

Simplifying journeys so you can breathe easier

• Subscriptions to mental health assistance platforms
• Travel stipend for local employees

We look out for your family

• Generous parental leave policy
• Fertility support via ARC Fertility
• Pet insurance and discount plans

Look after the pennies

• 401(k) retirement and savings plan

Success is best when it's shared

• Regular social activities such as annual Hackathons and ad hoc celebrations