Role Overview
- Own the technical onboarding of new integration partners (e.g. parking hardware vendors and ticketing platforms)
- Define and document integration specifications, data flows, and credential/provisioning requirements in collaboration with engineering
- Build onboarding playbooks and maintain partner-facing documentation so future deployments are repeatable and scalable
- Serve as the primary point of contact for a portfolio of integration partners
- Run regular business reviews, track integration health metrics, and surface partner feedback to internal product and engineering teams
- Manage partner expectations around roadmap timelines, API changes, and deprecations
- Identify and act on opportunities to grow a partnership through new products and iterations of existing integrations.
- Own the provisioning and configuration of partner integrations for end clients (e.g. setting up a TIBA parking system for Acrisure Stadium as part of a broader onboarding project)
- Coordinate across internal teams (client success, onboarding, support, engineering) and with partners to ensure deployments land cleanly and on time
- Own the handoff from deployment to steady-state, ensuring the client's team is trained and the integration is monitored
- Identify and surface opportunities for increased integration adoption by clients
- Monitor integration health to proactively identify issues
- Act as the escalation layer between frontline support and engineering for integration-related issues
- Triage issues using logs, API traces, and partner documentation — distinguish between client misconfiguration, partner-side faults, and platform bugs
- Drive resolution with urgency, communicate clearly with clients and partners throughout, and document fixes for future deflection
- Work closely with product and engineering to flag integration gaps, prioritise fixes, and feed real-world deployment learnings back into the product
- Partner with the sales team during pre-sales to scope integration complexity and set accurate expectations
- Produce documentation and deliver training to increase the broader success team’s knowledge of integrations
- Contribute to internal tooling and process improvements that reduce manual effort in provisioning and support
Requirements
Must Have
- 3+ years of experience client success, technical account management, or solutions engineering role
- Excellent interpersonal skills with the ability to communicate efficiently with team members across multiple teams and levels
- Strong organizational skills, able to work independently and take ownership of assigned tasks in a fast paced environment
- Ability to prioritize competing priorities to deliver results
- Demonstrated desire for continuous learning and improvement
- Positive and energetic work approach
Nice-to-have
- Technical fluency to read API specs, review logs and write basic SQL/python scripts
- Structured project management or professional services experience
- Experience in start-up and/or scale-up businesses
- Experience working with teams and/or clients across multiple time zones
- Experience working in B2B2C environments involving both B2B clients and end-users where the commercial model is partly driven by end-user transactions
- Background in parking technology, mobility, event management or venue operations
You're Probably a Good Fit If…
- You find satisfaction in making complex, messy integrations work reliably at scale
- You're equally comfortable on a call with a VP at a stadium and in a Slack thread debugging a webhook timeout with an engineer
- You're proactive about identifying systemic issues rather than just closing individual tickets
- You treat documentation as a force multiplier, not a chore
Tech Stack
Benefits
Recharge your batteries
- Unlimited PTO policy
- Complimentary in-office barista
- Catered breakfast & lunch between Tuesdays
- Wednesday
- Regular social events at the office
Investment in you and your wellbeing
- Comprehensive medical & dental coverage through Cigna
- Multiple healthcare plan options including low-deductible and HSA along with broad supplemental benefits
- Employee Assistance program
Simplifying journeys so you can breathe easier
- Subscriptions to mental health assistance platforms
- Travel stipend for local employees
We look out for your family
- Generous parental leave policy
- Fertility support via ARC Fertility
- Pet insurance and discount plans
Look after the pennies
- 401(k) retirement and savings plan
Success is best when it's shared
- Regular social activities such as annual Hackathons and ad hoc celebrations