Educator II – ROPS

Role Overview

• The Revenue Operations (ROPS) Educator supports the delivery, evaluation and management of learning programs.
• They provide impactful learning experiences and resources to build skills and competencies across the organization by managing and delivering new hire role-based training and other professional/personal development training.
• Their efforts involve monitoring the implementation of initiatives while partnering with designers, educators, subject matter experts, learning analysts and leadership.
• Delivers informal and formal learning solutions in a manner that is both engaging and effective.
• Prepares for training delivery.
• Delivers training using various learning methodologies.
• Encourages participation and builds learner motivation.
• Delivers constructive feedback, escalating issues to leadership as needed.
• Observes and coaches other educators and adjunct trainers to ensure learning outcomes.
• Prioritizes and implements training projects and activities & uses learning metrics and analytics to measure the impact.
• Manages and implements projects and action plans.
• Coordinates with leadership, program sponsors and other resources.
• Identifies and manages customer expectations.
• Analyzes and interprets evaluation data.
• Makes recommendations to aid decision-making around curriculum.
• Creates and maintains the Curriculum Plan.
• Designs and develops informal and formal learning solutions using a variety of methods.
• Conducts needs assessments.
• Applies learning theory & identifies appropriate learning approach collaborating with design team.

Requirements

• Bachelor’s Degree in Communications, Education, or related area – Preferred
• Healthcare industry experience – Preferred
• Demonstrated experience using adult learning theory and methodologies to design and deliver training – Required
• Highly effective facilitator/trainer – Required
• Effective planning and time management skills – Required
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook – Required
• Independent problem solving and decision making skills along with the ability to exercise sound judgment – Required
• Proficient in Microsoft SharePoint – Required
• Excellent interpersonal skills – Required
• Excellent written and verbal communication skills – Required

Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace ® , backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.