About this role

Lead multiple implementation projects with defined timelines for Fiserv clients via phone, email and web-based contact channels with minimal supervision.
Act as liaison between various parties for projects that involve multiple product offerings or interfaces for Fiserv and third-party vendors.
Walk clients through setup, testing and procedures, including conducting training and client presentations.
Provide after-hours support, as well as ability to adjust shift and work additional hours to support client implementations.

Degree in Computer Science, Management Information Systems, Finance, Accounting or Business (or equivalent experience)
Minimum 10 years of experience with Commercial/Business Banking either at a Financial Institution or at a Financial Services corporation serving banks or credit unions.
Minimum 5 years of customer-facing projects or in a client support role
Financial Services Industry experience
Proficient core computer skills (ex Microsoft Office, moving files between systems, Windows basics)
Strong research, problem solving and analytical skills to determine appropriate options for resolving clients issues.
Time management skills to work on multiple projects and effectively meet deadlines

Implementation Analyst, Business Banking – Advisory I

Key skills