Lead M&S’s insurance strategy and programme management, covering key lines such as property damage & business interruption, liability, cyber, D&O and motor, including full ownership of annual renewals.
Manage broker and insurer relationships, ensuring strong performance, competitive programme outcomes, and effective market engagement.
Oversee end-to-end claims management and governance, using data and trends to drive improved outcomes and support loss‑prevention activity.
Own budgeting, forecasting and premium negotiation, identifying efficiencies and cost‑saving opportunities across the insurance portfolio.
Collaborate cross-functionally and manage outsourced partners, ensuring insurance requirements are embedded in key decisions and that TPAs, loss adjusters and other providers deliver high‑quality, cost‑efficient service.

Extensive experience in corporate insurance management, with strong technical expertise across key commercial lines (PD/BI, liability, cyber, D&O and motor).
Proven ability to lead insurance renewals and programme design, negotiating effectively and engaging confidently with insurers, brokers and outsourced partners at a senior level.
Strong analytical capability, able to interpret complex data, identify trends and influence decision‑makers with clear, insight‑driven recommendations.
ACII (or equivalent professional qualification) and/or experience managing multinational insurance programmes.
Understanding of captive structures or alternative risk‑financing models, with the ability to apply this knowledge to improve programme efficiency.

20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
Competitive holiday allowance with the option to buy more
Discretionary bonus schemes linked to your performance and ours
Strong pension and life assurance to help plan for the future
Tailored induction and training to support your development from day one
Exclusive perks and savings through our M&S Choices portal
Market-leading family policies, including parental, adoption and neonatal leave
24/7 wellbeing support, including virtual GP access and mental health services
One paid volunteer day a year to support a cause that matters to you

Insurance Manager

Key skills