Director, Customer Development

Role Overview

• Demonstrates deep expertise in the CPG industry, grocery retail landscape, and broader marketplace dynamics.
• Builds and maintain strong, strategic relationships across retailer functions, including Operations, Merchandising, Shopper Marketing, and Executive Leadership.
• Serve as a trusted advisor and primary point of contact for retailer leadership, delivering best practices, innovative solutions, financial overviews, and meaningful engagement.
• Represents CROSSMARK with the highest level of professionalism, reinforcing brand credibility and partnership value.
• Maintains a strong growth mindset, proactively driving sales while identifying and developing new service opportunities that enhance revenue, profitability, and long-term business impact.

Requirements

• Bachelor’s Degree or relevant experience
• 15+ years in the CPG industry; 10 years of headquarter selling experience within the Grocery channel – East Coast retailers specifically; direct team reporting experience.
• Proven leadership and people management capabilities
• Strong financial acumen with the ability to manage and influence business outcomes
• Results-driven with a consistent focus on delivering measurable growth
• Expertise in Category Management and retail analytics
• Advanced problem-solving and critical thinking skills
• Excellent interpersonal and communication skills, with the ability to influence at all levels
• Ability to effectively operate within a complex, matrixed organization
• Resilient and optimistic, with the ability to lead through ambiguity and change
• Demonstrates a high level of professionalism and integrity
• Growth-oriented mindset with a focus on continuous improvement
• High degree of self-awareness and emotional intelligence
• Strong customer service orientation with a commitment to building lasting partnerships
• Intermediate Microsoft Office skills including Excel with pivot tables, Word, Outlook, PowerPoint;