Visiting customers onsite to understand their workflows, challenges, and priorities, identifying where AI and automation solutions can deliver meaningful impact
Building strong relationships across accounts, acting as a trusted advisor and consistent point of contact
Driving adoption of AI-powered solutions by coaching teams and embedding new workflows into day-to-day operations
Identifying and developing opportunities to expand usage across new teams, stakeholders, and use cases within each account
Monitoring account health and product utilization, proactively engaging customers who need support or are at risk
Identifying and developing internal champions who can drive adoption and momentum within customer organizations
Maintaining accurate account records, activity logs, and next steps in Salesforce following each interaction
Capturing and sharing customer insights and success stories to support broader team learning and enablement

Proven track record in recruitment/staffing (highly desirable), sales (AE/BDR), account management, or a similar client-facing role
Commercial mindset motivated by growing accounts, identifying opportunities, and driving results
Energized by building relationships in person, valuing time onsite with customers
Naturally curious about how businesses operate, quick to understand workflows and priorities
Strong interest in AI and automation, motivated to become confident in these solutions' value
Coachable, growth-oriented, actively seeking and applying feedback
Organized and disciplined in managing accounts, pipeline, and follow-ups

Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more
Unlimited Planned Paid Time Off
Global Mental Health Support
On-Demand Learning & Development
Quarterly paid volunteer days
Lucrative Employee Referral Program (eligible for prior to your first day)
Company-wide mentor program

Account Development Representative

Key skills