Provide day-to-day technical support for key Data Center Accounts to Field Sales & Service organization on a global basis via site visit, phone, fax, or email.
Accountable to create and maintain technical service bulletins, service letters, and updates to the Solutions Database that meets and or exceeds internal and external customer expectations.
Processes warranty claims in a timely and consistent manner to facilitate data mining by, product, failed component, defect, and responsibility.
Drive product reliability through the Continuous Improvement Process for both existing products and new products being introduced.
Product Technical Support Specialist provides technical support and interacts with quality management and engineering to improve overall life cycle cost.
The specialist should be able to create test plans to prove out new and or existing product equipment offerings.

Bachelor’s degree in Engineering or a related Technical/Scientific field required
4+ years’ experience or if no degree, 6+ years of technical experience with a knowledge of HVAC&R products.
Analyze and solve complex product system problems.
Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail.
Proficient in troubleshooting the refrigeration cycle as applied to air-conditioning duty on Applied Equipment.

Competitive salary
Paid vacation/holidays/sick time
15 days of vacation first year
Comprehensive benefits package including 401K, medical, dental, and vision care – Available day one!
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy

Product Technical Support Engineer

Key skills