Serve as a key point of contact between clients (other businesses) and internal CSC teams.
Help clients meet important compliance requirements with accuracy, efficiency, and care.
Resolve inquiries confidently, professionally, and quickly.
Build trusted relationships with clients by understanding their unique needs and challenges.
Research, review, and process corporate legal documents with accuracy and attention to detail.
Respond to internal and external client inquiries via phone and email in a timely, professional manner.
Manage client portfolios, prioritize tasks, and meet time-sensitive deadlines.
Maintain accurate records through data entry, electronic filing, and document retrieval.
Navigate multiple systems and databases efficiently.
Identify and recommend process improvements to enhance service quality and team performance.
Contribute to client retention and growth by delivering proactive, solutions-oriented service.

3-5 years of experience in customer service or administrative support.
Strong verbal and written communication skills.
Excellent attention to detail and organizational skills.
Ability to manage competing priorities in a fast-paced, collaborative environment.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Strong analytical and problem-solving abilities.
Experience with Salesforce or similar CRM systems is a plus.
Self-starter with a proactive mindset and a passion for service.
Flexibility to adapt to shifting priorities and occasional schedule needs based on business demand.
Candidates must be authorized to work in the U.S. without sponsorship.

Annual success-sharing bonuses or commission plans based on individual performance.
Range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles.
Comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
Hybrid or remote work schedules as business needs allow.

Associate Client Service Representative

Key skills