Establish and maintain strong working relationships with Licensed Organisations to support high‑quality programme delivery across your portfolio
Provide effective day‑to‑day support to LOs, including induction and training for LO staff
Develop and implement short‑ and long‑term action plans in collaboration with LOs
Use online management tools to budget, forecast and track targets, and ensure effective use of eDofE across the portfolio
Attend regular online and face‑to‑face meetings with LOs, including occasional early morning and evening meetings
Carry out licence reviews with existing LOs and support the licensing of new organisations
Increase participation among young people who experience marginalisation, helping to expand reach and promote inclusivity
Support the preparation, monitoring and reporting of externally funded projects and grant applications
Attend and support national events, such as Gold Award Events, which may occasionally require overnight stays or weekend travel
Work collaboratively with colleagues across the UK, contributing to project and working groups
Support the implementation of the DofE strategy and the Wales Business Plan

Strong ability to build effective working relationships with a wide range of internal and external stakeholders
Excellent communication skills, with the confidence to influence external partners
Self‑motivated and able to work independently, while also contributing positively within a team
Strong administrative and organisational skills, with the ability to manage competing priorities and meet deadlines
Excellent attention to detail, with strong written skills including editing and proofreading materials for different audiences
Confident verbal communication skills, including the ability to run effective meetings and deliver presentations face‑to‑face and online
A solution‑focused approach, with the confidence to challenge poor practice
Ability to analyse and interpret data and act on insights
Competent in Microsoft Office applications

We offer excellent staff benefits including a generous pension contribution
An employee assistance programme
Healthcare cash plan and volunteer leave
25 days holiday, plus Bank Holidays and an additional 3 days paid leave between Christmas and the New Year
Buy additional annual leave
Benefits discount website
Death in service benefit 4 x salary
Incapacity benefit
Generous family leave
Sick leave

Operations Officer

Key skills