Drive the functional roadmap by collecting, challenging and documenting business requirements from global and regional stakeholders and translate them into clear functional business requirements for the Customer platform solution
Plan and coordinate requirements and enhancements related to customer platform, in close collaboration with IT project team
Lead and support user acceptance testing (UAT), consolidate feedback and ensure that defects and improvement requests are tracked and resolved
Support rollout features through change management, communication, user guides and training materials, and by delivering or coordinating training sessions within our network of Key Users
Propose and prioritize UX/UI improvements to enhance and improve customer experience and engagement and business performance
Define and implement key performance indicators related to digital funnel optimization (acquisition, activation, conversion, retention)
Capture, measure and propose improvement actions to improve value generated by the platform
Contribute to internal adoption and client activation strategy

Bachelor's or Master's degree in Business, Digital project management, Logistics, or equivalent
3-5 years' experience in digital project management, product management, e-commerce experience in a corporate environment
Experience working in a cross-functional and international environment
Good knowledge of logistics business process, (or strong capacity to learn)
Capacity to work/set up KPI and data measurement
Strong business solution-oriented mindset (scope, process design, business requirements)
Fluent English

Global Digital Sales Senior Specialist

Key skills