Key skills
CommunicationSales
About this role
Role Overview
- Build and maintain relationships with high-value players, serving as their main point of contact for all inquiries, requests, and escalations.
- Understand the preferences, playing habits, and needs of VIP players to deliver personalized service tailored to their individual preferences.
- Develop and implement strategies to enhance player retention and loyalty, including creating exclusive offers, promotions, and events for VIP players.
Requirements
- Proven experience in an account manager/ account executive/ sales rep/ customer support agent or similar roles.
- Excellent communication skills in English
- C2, both written and verbal.
- Familiarity with Australian, New Zealand or other English gambling cultures is a huge plus.
- Friendly attitude with relationship-building skills to foster positive and lasting partnerships.
- iGaming experience is a strong plus.
Benefits
- Relocation package to Malta, including flight and accommodation.
- Private health insurance.
- Wellness allowance.
- Communication allowance.
- Healthy lunch on Wednesdays.
- Social Fridays.
- Summer & Christmas events.
- Employee discounts in restaurants and businesses.
- Extended second-parent leave policy.
- Transport provided.