Sales Director

Role Overview

• Responsible for managing all sales matters related to the Area
• Drive and direct the sales organization to achieve all targets set for the Area
• Collaborate with the management teams in other departments to improve customer experience
• Liaise whenever required with the sales management teams in other Areas
• Safeguards cost efficiency by reducing imbalances through optimizing container flows
• Manage budgeting and forecasting processes, ensuring that volume and revenue projections align with company objectives
• Analyze competition activity and market developments that may have an impact
• Participate in and support Global, Regional and local sales projects
• Develop strategies for growth with target and key customers
• Identify potential new customers in line with company strategy
• Build and maintain effective working relationships with senior customer contacts
• Monitor customer performance and ensure actions are taken to improve business
• Act as escalation point for complex customer issues
• Develop competitive rate and service contract offers to clients in consultation with Trade Management within the guidelines of the company.
• Review customer survey results and implement measures to improve customer satisfaction together with other relevant departments
• Promote the usage of new and existing products offered by Hapag-Lloyd
• Coach and develop sales team and managers; **
• Sales SV Leads**
• Commercial Steering**
• Inland Steering**
• Sales Execution**
• Sales Coordination**
• Business Development
• Have regular performance reviews in line with company’s policy and management requirements
• Monitor workflows, processes and resources to ensure teams are hitting their targets and are resourced effectively
• Develop strategies to promote team member adherence to company regulations and goals
• Foster engagement and motivation
• Timely follow up on GSD, EES, surveys, trainings, etc.

Requirements

• Strategic Sales Leadership
• Customer Relationship Management
• Team Development and Leadership
• Data Analysis and Data-Driven Decision Making
• Process Analysis and Efficiency Optimization
• Communication and Negotiation Skills
• Financial awareness

Benefits

• Private medical care (Medicover)
• Private life insurance (Alianz)
• Attractive annual bonus (depending on company performance results)
• Group life insurance and employee capital plan (PPK)
• Cafeteria benefit system (cinema tickets, vouchers etc.)
• Charity and volunteer initiatives
• Modern and well-connected office (Alchemia complex in Gdansk Oliwa)
• Internal learning management system
• Flexible working hours and home office possibility (hybrid work model)
• Green commuting allowance