Understands how to align business and IT objectives at senior levels.
Converts detailed requirements into actionable technical solutions.
Prioritizes tangible business results over solely technical delivery.
Establishes effective working relationships across business units, IT, and third-party vendors.
Oversee support team activities in incident resolution, service request fulfillment, and the prioritization of configurations or changes required for business operations.
Work with process owners to establish requirements, priorities, and evaluation criteria.
Drive harmonization and standardization of business processes by leveraging SAP best practices.
Function as the liaison between Business IT and Central IT, clarifying requirements, priorities, and solution development.
Facilitate adoption through communication, training, and stakeholder engagement initiatives.
Manage the O2C and finance process transformation.
Ensure coordination with related processes (Procure-to-Pay, Record-to-Report, Supply Chain, Manufacturing).
Work with Functional Implementation Leaders and Support cross-functional teams engaged in SAP work.
Develop and oversee test plans, cases, and scripts for User Acceptance (UAT).

Minimum 10 year’s experience in IT leadership positions involving SAP Support or Implementation programs (S/4 HANA preferred).
Direct leadership experience in Order-to-Cash and finance processes (billing, receivables, credit management, pricing, customer master).
Experience directing large-scale ERP implementations, preferably including SAP S/4HANA in multinational organizations.
Familiarity with RISE with SAP, targeted transformation, or hybrid migration strategies (preferred).
Background in manufacturing environments (preferred).
Demonstrated ability managing stakeholders and communicating at executive levels (preferred).
Advanced degree (MBA, MS in IT/Business) or certifications (PMP, ITIL, SAP) (preferred).
Strong skills in business process engineering, change management, and solution deployment (preferred).
Capable of leading cross-functional teams and coordinating with consulting partners (preferred).

Director, IT

Key skills