Call Plan Implementation Manager

Role Overview

• Implement and manage compliant, strategic call plan operations for the Cardiometabolic sales organization, ensuring on-time, in-scope delivery of all call plans that support sales objectives and revenue targets
• Collaborate with NNI Insights & Analytics and other cross-functional stakeholders to develop call plans that align with company objectives, sales strategies, and field priorities
• Maintain the call plan rules document library: review, update, validate, and version-control business rules to ensure accuracy, compliance, and alignment with evolving strategy and regulatory requirements
• Govern the file library and documentation: manage all files generated during the call-plan process, and ensure files are accurate, reconciled, and distributed to downstream systems in a timely manner
• Coordinate with external software vendors to manage the call-plan refinement environment and application performance; ensure refinement rules reflect current strategy and that the application is intuitive and reliable for field users
• Oversee the field call-plan refinement process: create project timelines, communicate milestones to stakeholders, manage inquiries and exceptions, and maintain ad-hoc and exception lists throughout the refinement window
• Perform rigorous quality control on all call-plan outputs: identify, investigate, and resolve data or rule errors prior to downstream distribution
• Partner with IT and Operations to deploy final incentive compensation and call plan files into downstream systems; govern the file delivery process and maintain an up-to-date, version-controlled documentation library
• Manage the marketing flag process by documenting correct flags, coordinating with internal execution partners, and validating that flags appear correctly in downstream systems
• Independently manage call plan implementation for the Virtual Sales Representative team
• Serve as subject matter expert for call-plan implementation processes, timelines, inputs, outputs, governance, and business rules; provide guidance and training to stakeholders as needed
• Understand technical architecture and backend processes sufficiently to advise partners on adjustments, troubleshoot anomalies, validate fixes, and recommend enhancements
• Act as a core contributor on company initiatives and product launches, offering expert recommendations to support decision-making and ensuring call-plan readiness
• Proactively identify and recommend opportunities to improve efficiency, accuracy, and effectiveness of call planning operations and related tools

Requirements

• A Bachelor’s degree with at least 4 years of Pharmaceutical industry experience
• 1-2 years experience in either call planning, field sales or field sales operations
• Advanced proficiency in Sales Operations tools and processes, including CRM, incentive compensation, and pharmaceutical sales and customer data
• Strong organizational and prioritization skills; ability to manage multiple projects in a matrixed environment
• Proven ability to manage end-to-end business rules lifecycle, from authoring and validation to maintenance and governance
• Strong track record in understanding system file structures and managing end-to-end file transfer processes
• Advanced proficiency with Microsoft Excel is required
• Experience with SQL, Tableau, or similar analytics tools is preferred
• Ability to translate business requirements into technical solutions
• Oral and written communication skills that translate with all levels of the organization.

Tech Stack

• SQL
• Tableau

Benefits

• medical, dental and vision coverage
• life insurance
• disability insurance
• 401(k) savings plan
• flexible spending accounts
• employee assistance program
• tuition reimbursement program
• group legal
• critical illness
• identity theft protection
• pet insurance
• auto/home insurance
• sick time policy
• flexible vacation policy
• parental leave policy