Lot Operations Supervisor

Role Overview

• This position supervises and directs the daily activities of the lot personnel and the lot operations function for the Auction and ensures the efficient, orderly and proper staging and moving of vehicles on the lot and through the sales lanes.
• Assist with lot operations on a daily basis to ensure efficient operations prior to and after sale.
• Supervise the daily operation of the vehicle check-in area by supervising and coordinating the activities and the workflow of the sale lot drivers, check-in personnel, lane captains and other lot operations employees.
• Ensure efficient lot operations by coordinating the movement of vehicles from check-in to the sale lanes.
• Provide quality service and interact with customers to resolve any problems that may occur.
• Inspect and maintain lot operations equipment and ensure that it is functional and in good working condition.
• Monitor lot damage and meet with Operations Manager on a regular basis to review and resolve potential lot operations problems.
• Coordinate with Reconditioning, Check-in, Factory and Fleet/Lease departments to schedule and prepare vehicles for sale, ensure accurate and efficient vehicle check in and proper sequence of vehicles.
• Supervise and direct the work of lot operations employees by determining work procedures, preparing work schedules, expediting the workflow, assigning duties and monitoring work for accuracy and conformance to policies and procedures.
• Assist manager in counseling and disciplining employees as necessary.
• Under the direction of the manager, plan, monitor and evaluate employee job performance, and assist manager in conducting performance appraisals.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
• Review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement.
• Effectively leads the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect.
• Enforce all company policies and procedures related to employee and customer conduct.
• Perform other duties as assigned by manager.

Requirements

• High School Diploma/GED and 5 years’ experience in a related field (automotive shop preferred)
• 1+ year of experience in management, supervisory, or lead role
• Minimum of 3 years lot operations experience preferred
• Experience in automobile industry or the Auction business preferred
• Strong communication and interaction skills required
• Competent supervisory and organizational skills required
• Good computer and software knowledge
• Safe drivers needed; valid driver’s license required
• Regularly required to stand, walk, reach, talk and hear
• Frequently required to stoop, kneel, crouch, bend, squat and climb
• Manual dexterity, repetitive motion tasks
• Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus

Benefits

• The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations
• seven paid holidays throughout the calendar year
• up to 160 hours of paid wellness annually for their own wellness or that of family members.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave
• health care insurance (medical, dental, vision)
• retirement planning (401(k))