Mid-level Product Analyst – Operations & Efficiency

Role Overview

• Organize, qualify, and prioritize requests from internal teams (incidents, improvements, and product enhancements)
• Identify patterns and recurring issues to address root causes, reducing support volume
• Structure and evolve the request workflow (classification, prioritization, and tracking)
• Manage the backlog with a focus on operational efficiency and business impact
• Work closely with the technical team to ensure clarity of requirements and proper direction
• Support building solutions that increase business teams' autonomy and reduce back-office dependence
• Define and monitor metrics related to efficiency, request volume, and reduction of rework
• Communicate and negotiate priorities, decisions, and alignments with stakeholders clearly and concisely
• Support organizing team processes and rituals, ensuring flow and predictability
• Operate with strong analytical and prioritization skills in an environment with multiple simultaneous demands

Requirements

• Bachelor's degree in Computer Science, Computer Engineering, Systems Analysis, Information Systems, or related fields
• Experience in high-demand and support/maintenance environments
• Ability to organize workflows, structure processes, and provide visibility into work
• Critical mindset to identify bottlenecks and continuous improvement opportunities
• Strong ability to identify patterns and address root causes
• Ability to distinguish incidents, improvements, and product enhancements
• Decision-making based on impact and recurrence
• Basic data analysis skills (Excel, Google Sheets, or simple visualization tools)
• Good communication skills to interact with different teams and organizational levels
• Clarity in translating operational problems into practical guidance for the technical team
• Hands-on profile with a sense of ownership and responsibility
• Ability to work autonomously and make decisions in dynamic environments
• Focus on solving problems structurally rather than providing only ad-hoc fixes
• Previous experience in support, operations, back office, or internal teams is a plus
• Experience with ticket management, incident handling, or operational workflows is a plus
• Experience with process improvement and operational efficiency is a plus
• Experience working with agile methodologies and/or transitioning to product-focused roles is a plus
• Basic knowledge of agile methodologies (Scrum, Kanban) is a plus
• Familiarity with tools such as JIRA, Confluence, Google Forms, or similar is a plus
• Experience in technology or SaaS companies, and working with products targeted at the public sector, is a plus

Benefits

• Meal Allowance: R$ 770.00 on Flash card
• Home Office Allowance: R$ 230.00 on Flash card
• Health Insurance: Company pays 100% of monthly premium
• Dental Plan: Company pays 100% of monthly premium
• Emotional Wellbeing Program
• Pharmacy discounts
• Life Insurance
• Partnership with OpenEnglish
• Coworking access via Woba network (Brazil, Argentina, Mexico, Portugal)
• Birthday Day Off
• Welcome Gift