Employee Relations Manager

Role Overview

• Leads the design, implementation, and delivery of employee relations programs, policies, and practices to ensure a fair, consistent, and legally compliant workplace
• Serves as the primary subject matter expert for complex employee relations issues, including investigations, policy interpretation, conflict resolution, and compliance with employment laws
• Partners closely with leaders, managers, legal, and the broader People & Culture team to mitigate risk and promote a positive workplace culture
• Develops proactive training, tools, and processes that enhance manager capability and strengthen employee engagement across the organization
• Advises company leaders and coaches managers and employees on strategies, policies, programs, and best practices
• Manages and supports a variety of general People & Culture projects as needed, such as onboarding, performance management, talent assessment, succession planning, engagement surveys, local training & development, policy updates and creation, audits, compensation, and employee communication
• Exercises tact and diplomacy in handling sensitive, complex, and confidential personnel issues and serves as a trusted advisor to employees.

Requirements

• Proficiency in French (written and verbal)
• Bachelor’s degree in Human Resources, Business Administration, Employment Law, or a related field; or equivalent experience
• HR Certification (PHR, SPHR, SHRM-CP, or SHRM-SCP) strongly preferred
• 7+ years of progressive HR experience, with at least 3+ years specializing in employee relations, including complex case management and workplace investigations
• Expert-level knowledge of federal, state, and local employment laws and regulations; experience with multi-state or global employment law preferred
• Proven ability to conduct thorough, impartial investigations and document findings clearly and accurately
• Demonstrated skill in conflict resolution, mediation, and delivering difficult messages with empathy and professionalism
• Experience developing and delivering training programs for managers on employee relations, compliance, and workplace culture
• Strong business acumen and ability to partner with leaders to assess organizational risk and recommend practical solutions
• Exceptional written and verbal communication skills, including the ability to present complex issues to senior leadership
• Proficiency in HRIS systems (Workday preferred), Microsoft Excel, PowerPoint, and Outlook
• Ability to work independently while managing multiple priorities in a fast-paced, high-growth environment
• High level of discretion and ability to handle sensitive and confidential information appropriately
• Willingness to travel up to 15%, with flexibility for occasional off-hours needs.

Benefits

• medical, dental, and vision coverage
• life and AD&D
• short and long-term disability coverage
• paid time off
• employee assistance
• participation in a 401k program that includes company match
• many other additional voluntary benefits