Business Operations Director

Role Overview

• Partnering with the COO to drive performance and efficiency across the organization
• Partnering with the COO to execute key initiatives and special projects
• Influencing and collaborating with business leaders to implement initiatives that will require cross functional coordination and staying in tune with the commercial demands of the business
• Overseeing, motivating and guiding departmental program managers across operational departments to ensure coordinated efforts and optimal results
• Partnering with the business intelligence team to manage and coordinate data-based programs to support the business
• Lead system integrations to ensure that the business is effectively taking advantage of external vs internal technical resources and solutions in order to drive maximum efficiency, performance and scale
• Boost efficiency and reduce risks and associated costs by defining and extending repeatable and scalable program management processes/frameworks for the Operations teams
• Develop and manage dependencies across a portfolio of initiatives
• Establish a best practice approach to change management
• Manage, communicate and negotiate changes in program strategies, expectations and deliverables with key stakeholders
• Leverage data analysis to gather and integrate requirements in order to successfully complete programs on time and to specification.
• Management of the risk associated with systems and change management
• Vendor Procurement and Management in relation to key initiatives and programs across the business

Requirements

• Strong mentoring and leadership skills across cross-functional teams
• Strong strategic intuition and ability to develop operational plans to optimize business performance
• Ability to create a Strategic Vision for the systems that support the business and the ability to execute on the plan
• Architectural mind-set to optimize technology and build lightweight processes
• Excellent communication skills to clearly communicate progress, change, and status updates both verbally and in writing or presentation
• Program management experience in executing system integration projects for SaaS businesses and the associated change management programs required to bring the people along
• Strong skills in planning with a proven track record of completing projects to their fruition
• Effective at helping teams deliver to their commitments
• Strong attention to detail and understanding of intricate cross-dependencies
• Organization skills that mitigate against human error
• Advanced problem-solving skills balancing between budget, release schedule, and spec adherence

Benefits

• Competitive salary
• Flexible time off policy
• Employee Assistance Program
• Local Employee Meetups
• Reimbursement for relevant conferences, training, and education
• Access to LinkedIn Learning's 10,000+ courses
• Employee Stock Purchase Program