Director of DevOps

Role Overview

• Own infrastructure reliability and uptime across all environments — development, staging, and production
• Design and implement scalable, resilient systems on AWS that support continued customer and device growth
• Manage multi-regional or highly available infrastructure with clear SLAs, failover patterns, and capacity planning
• Identify and remediate security risks in infrastructure and deployment pipelines in partnership with engineering and security teams
• Build and maintain CI/CD systems and GitOps workflows that enable product teams to deploy with speed and confidence
• Improve developer tooling, deployment pipelines, and environment management to reduce operational burden on product engineering teams
• Manage Kubernetes and containerized workloads; drive infrastructure-as-code practices using Terraform, Helm, and related tooling
• Build and enhance observability practices — monitoring, logging, tracing, and alerting — that provide clear visibility into system health, performance, and risk
• Establish and lead incident response practices including on-call structures, root cause analysis, and post-incident improvement processes
• Define and execute the infrastructure and platform roadmap aligned with company growth and product needs
• Establish operational processes, runbooks, and documentation that increase reliability, consistency, and knowledge transfer across the team
• Drive infrastructure cost management — build visibility into cloud spend, identify waste, and align resource usage with business goals
• Support new product initiatives with scalable platform solutions, ensuring DevOps considerations are embedded early in architecture decisions
• Lead, mentor, and grow a high-performing DevOps team — foster a culture of ownership, collaboration, and operational excellence

Requirements

• 7+ years of experience in DevOps, SRE, or infrastructure engineering, with at least 3 years leading teams
• Demonstrated track record of building or significantly maturing a DevOps function — not just operating within an established one
• Experience operating and scaling systems to millions of users or connected devices
• Strong experience with AWS and cloud-based infrastructure at production scale
• Experience with Kubernetes and containerized workloads in production environments
• Expertise in infrastructure as code (Terraform, Helm) and CI/CD pipeline design (GitOps workflows preferred)
• Strong command of observability practices: metrics, logging, tracing, and alerting systems
• Experience managing multi-regional or highly available production systems with defined SLAs
• Experience with infrastructure cost optimization — not just monitoring spend, but actively managing it

Tech Stack

• AWS
• Cloud
• Kubernetes
• Terraform

Benefits

• Mission-driven company protecting kids and making a real difference for families
• Competitive compensation commensurate with experience
• Generous insurance coverage (up to 100% of premiums based on tenure)
• 401(k) with employer match
• Unlimited PTO and flexible scheduling where the role allows
• Stock options
• Pet insurance
• An energetic, collaborative culture — and the best coworkers around