Conduct outbound calls to patients that qualify for adherence-based programs, ensuring timely and consistent communication
Address patient concerns, troubleshoot issues, and provide appropriate resolutions, ensuring patient satisfaction and program success
Identify clinical support needs and escalate calls to Pharmacists on the team to further discuss concerns
Use CVS Procedures and guidelines to handle patient prescription requests within HIPAA guidelines
Utilize computer systems, software, and databases to accurately record patient information and interactions
Maintain confidentiality and adhere to all relevant patient privacy regulations and company policies during all interactions and data handling processes
Collaborate with cross-functional teams to identify areas for program improvement
Identify and communicate issues to senior level staff as appropriate

Resident of Alaska, Arizona, Florida, Idaho, Illinois, Maine, New Mexico, North Carolina, Ohio, Tennessee, Texas, Utah, Vermont or Washington due to regulatory compliance
Active Pharmacy Technician license in state of residence
Ability to obtain Florida Registered Pharmacy Technician license through application and fee
1+ year(s) of experience in retail healthcare, preferably in a high-volume call center
Minimum of one consecutive year experience in customer service
Ability to maintain a consistent, reliable, and stable internet connection

Tech, RX Call Center

Key skills