Lead the delivery and evolution of live Varicent product enablement sessions.
Ensure learners understand and can confidently apply their knowledge.
Deliver virtual instructor-led training sessions (vILT) for the Admin Enablement Program and What’s New webinar series.
Collaborate with instructional designers and product SMEs to develop and iterate on vILT curriculum.
Identify gaps and opportunities within the learning ecosystem and propose new modules or formats.
Maintain alignment between training objectives and customer success goals.
Deliver polished virtual training sessions and facilitate interactive learning experiences.
Support post-session follow-up and contribute to refinement of future sessions.
Mentor and support facilitators offering guidance on instructional techniques and facilitation strategies.
Represent Education in cross-functional working groups.

6+ years of experience in instructional delivery, technical training, or customer enablement.
Strong understanding of software products, preferably in incentive compensation, enterprise SaaS, or analytics.
Excellent presentation, facilitation, and communication skills.
Ability to translate complex technical concepts into practical, learner-friendly content.
Experience with virtual learning platforms (e.g., Zoom, zuddl), team sharing / collaboration (e.g. Slack, Confluence, Jira, Sharepoint) and LMS tools (e.g. Docebo).
Experience working with or training users on Varicent or similar compensation management platforms. Prior Varicent product knowledge is a bonus
Demonstrated expertise in adult learning, instructional design, or facilitation best practices
Ability to lead cross-functional initiatives and influence stakeholders at multiple levels
Proven track record of mentoring peers and contributing to team growth and maturity
Strong organizational and time management skills, with an ability to balance delivery and strategic contributions
Customer-obsessed, flexible, and collaborative—driven to make every learner experience count.

Customer Enablement Consultant

Key skills