Handle support requests via a ticketing system;
Provide technical support to customers, delivering effective and timely solutions;
Provide phone support in emergency situations;
Log, track, and update tickets in accordance with established procedures.

Knowledge of SQL Server;
Education: Degree or currently studying in a technology-related field such as Systems Analysis and Development, Database Administration, Computer Science, Networking, or related disciplines;
Proactive attitude and commitment to continuous learning;
Analytical skills for troubleshooting and problem resolution;
Ability to work effectively in a team;
Familiarity with consuming and analyzing APIs;
Experience with Linx (LinxPOS, LinxPOS Manager, Fiscal Flow) and issuing fiscal documents (CF-e, NFC-e, NF-e).

Support Analyst I

Key skills