Prime point of contact for Boeing Modifications customer
Manage customer expectations and deliverables for a portfolio(s) of Modification projects
Champion the voice of the customer
Risk, Issues and Opportunity management
Contract dispute resolution
Collaborate with the Airline Customer, BGS Sales and the Mods Integrated Product Team (IPT) to develop SOW and ensure the overall proposal quality and accuracy relative to deliverables, capacity, costs and schedule prior to customer offer
Lead the development and execution of strategic communications
customer portfolios, executive summaries, escalation briefs, and critical messaging
to inform, engage, and drive alignment across internal and external stakeholders.
Identify and manage future changes to statement of work, incorporate lessons learned for future offerings, and support long-term business growth.
Coordination between Modification work streams and customers, including project status, updates and queries, and acting as customer advocate relaying crucial operational needs related to aircraft modification deliveries
Close collaboration with engineering, suppliers, airline customers, Q/A, operations, finance and airplane regulators
Support global customers across all major regions: Americas, Europe, Middle East, Africa, Asia-Pacific

3+ years’ experience in a role requiring project / program management skills
3+ years’ experience working in an environment with competing and changing priorities
3+ years’ experience developing and maintaining relationships and partnerships with customers, stakeholders, peers and partners
3+ years’ experience developing & delivering presentations to senior leaders
Willing and able to travel up to 25% of the time both domestically and internationally

Customer Program Manager – Experienced

Key skills