The implementation analyst will be responsible for implementing the system with our clients.
Ensure the client's commercial process is followed and tracked directly within the tool, providing managers with greater control and helping maintain good customer relationships.
This includes configuring Ploomes, delivering practical and customized training sessions, running Q&A sessions, making account adjustments, creating support materials, and closely monitoring system adoption.

Good verbal and written communication
Ability to organize and manage multiple tasks
Sense of urgency, ability to prioritize, and an ownership mindset
Discipline
Empathy and ease in dealing with different types of clients
Teaching ability to explain concepts clearly and adapt to different user profiles
Proactivity in problem solving
Interest and willingness to learn about technology, processes, and business
Ability to work in a team and collaborate with other departments
Strategic analysis and logical reasoning
Good writing skills and clarity in communication
Intermediate Excel
Degree in Administration, Engineering, Marketing, or related fields

Junior Implementation Analyst

Key skills