Manage day-to-day interactions with Third-Party Debit Card Fulfillment Partners, monitoring SLAs and KPIs, overseeing quality execution, and implementing corrective action plans.
Serve as a subject matter expert effectively partnering with cross-functional teams, third-party suppliers, payment networks, and our core processor, leveraging influencing skills to drive complex planning strategies and issue resolution.
Develop and present business proposals to Senior Leaders recommending process improvements, budget requirements, and implementation plans.
Collect and analyze operational data and generate insights for inclusion in Monthly Business Reviews (MBRs), Risk Forums and building monitoring dashboards.
Manage team compliance activities, including controls development, job aids, process mapping, business continuity planning, audit leadership, and control testing.
Travel about three times a year to meet with vendors in their locations.

High School Diploma, GED or equivalent certification
At least 2 years of project or process management experience
At least 1 year of banking operations or payments experience
At least 1 year of experience using Google Suite
Bachelor’s Degree or Military experience (Preferred)
At least 4 years of project or process management experience (Preferred)
At least 1 year experience in debit card fulfillment, debit card transaction processing OR payment network management (Preferred)
At least 2 years of experience managing external stakeholders (Preferred)
Six Sigma, Lean, BPM, or PMP Certification (Preferred)

Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

Principal Process Manager – Enterprise Payments

Key skills