Answer all incoming patient calls promptly (no missed calls)
Schedule and manage patient appointments
Maintain excellent phone etiquette and patient experience
Ensure patients feel heard, supported, and valued
Educate patients on services such as laser treatments, weight loss, and wellness programs
Identify patient needs and recommend appropriate services
Confidently upsell and convert inquiries into booked appointments
Support marketing efforts through patient conversations
Handle prior authorization requests
Coordinate referrals with other providers
Ensure all documentation and approvals are completed accurately
Respond to patient inquiries and follow-ups
Work within EClinicalWorks (ECW) for scheduling and documentation
Use RingCentral for phone communication
Navigate multiple systems and patient management tools

Healthcare experience is REQUIRED (non-negotiable)
Experience in medical office, clinic, or patient-facing healthcare role
Sales or upselling experience preferred
Experience with EClinicalWorks (ECW) is a plus (not required but preferred)
Must be proficient in speaking and writing English very clearly
Must have relevant work experience
Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
Must be available for video meetings with your camera on (when needed)

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

Patient Scheduling, Aesthetic Sales Support

Key skills