Installation and maintenance of routers, switches, and wireless controllers utilizing appropriate tools
Ensure that router, switch, and other network equipment installation, repair and maintenance is performed in accordance with Cisco's proper procedures
Monitor environmental factors of data centers and network closets
Use the ServiceNow ticketing system to track and document all changes to switch runs, closet configurations, and monument setups
Maintain network equipment records in an automated system, update network maps and perform configuration management
Use tools to perform monitoring, troubleshooting, and maintenance of telecommunication circuits including DWDM optical circuits
Use network management tools and related test equipment
Travel to client sites as needed
Prepare necessary reports
Ensure that complete, quality documentation is maintained
Clearly and accurately detail, monitor, and track all work through Footprints
Work requests opened and assigned by Service Desk
Effectively communicate directly with technical and management personnel
Execute notification escalation procedures as defined by client
Coordinate services and status with Service Desk
Attend meetings

5 years of applicable experience
Bachelor’s Degree (can be substituted for 2 additional years of experience)
Experience with installation and maintenance of routers, switches, and wireless controllers
Knowledge of Cisco's proper procedures
Deep understanding of building infrastructure, including but not limited to, wiring pathways, conduits, and general building construction
Experience with telecommunication circuits to include DWDM optical circuits
Open to travel to client sites in the Washington, D.C., Maryland and Virginia areas, as needed
Knowledge of how environmental factors can affect data centers and network closets
Network management and testing experience
ServiceNow ticketing experience
Reporting and equipment record keeping experience
Excellent verbal and written communication

Network Administrator

Key skills