Imaging Service Engineer I

Role Overview

• Performs scheduled service work on systems within a service area.
• Performs unscheduled maintenance work with the assistance of technical support.
• Must maintain excellent working relations with field personnel, home office personnel, and management.
• Performs the administrative duties associated with the job, including electronic expense reports, weekly timecards, electronic reporting functions such as work orders, service appointments, start times, parts inventory, consumption and returns, assigned computer-based training, and QA/RA work.
• Keep up to date on administrative responsibilities such as maintaining customer service orders and internal service records per Fujifilm policies.
• Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.

Requirements

• Associates degree in electrical engineering, electronics or computer science discipline, or equivalent experience.
• Minimum one year of previous field service experience.
• Knowledge of assigned equipment to provide timely repair and effective maintenance.
• Requires active listening skills and above average customer service skills.
• Requires sound organization and administrative skills, self-starter a must along with ability to maintain paperwork to FDA and company required standards.
• Excellent analytical and communication skills with the ability to communicate technical issues in an easy-to-understand manner.
• Capable of operating test equipment related to job (oscilloscope, meter, and diagnostic testers, etc.).
• Valid driver’s license and safe driving record.

Benefits

• Exceptional customer relations.
• Maintain timely and effective communications with management.
• Promote HCUS reputation internally and externally.