Develop and maintain operational plans, guidance documents, instructions, and standard operating procedures as well as public-facing and CMS-internal documents to support program operations
Contribute to, and participate in, group meetings with clients and stakeholders
Analyze healthcare and application data as well as technical documents using spreadsheets or other analytical tools to track applications, identify trends, and/or identify areas for improvement
Proactively identify gaps that operational and tactical plans and/or technology can resolve
Communicate with our team and all stakeholders (e.g., client, sub-contractors, contractors, etc.)
Solve complex challenges in a timely and appropriate manner with minimal management oversight and attention to quality
Research, learn, and apply relevant policy, guidance, and regulations to respond to inquiries
Utilize various information systems to perform validation and verification of data by comparing and analyzing from multiple sources and reporting findings in a meaningful way
Communicate with systems development experts to maintain tools and applications used to fulfill project requirements; conduct testing of system requirements
Document decisions and approved language in a knowledge repository
Respond to internal and external questions and inquiries on assigned tasks and projects
Apply project management rigor/processes to address issues as and when they arise

Bachelor's degree in related discipline
Superior communication, interpersonal and writing skills
Solid analytical skills and experience with data analysis.
Ability to work collaboratively and iterate products with a variety of stakeholders under tight timelines
Ability to multi-task between complex projects during seasonal peak periods
Ability to effectively manage multiple deadlines and prioritize assignments in a fast-paced environment
Ability to absorb large amounts of new technical and policy knowledge with minimal guidance
Detail-oriented with strong organizational skills.
Proficiency in Microsoft Office programs (Word, Excel, PowerPoint, Outlook), particularly Excel

Operations and Health Policy Analyst

Key skills