Account Head – Growth, South India

Role Overview

• Build and maintain trusted relationship with assigned (Tier1) clients to achieve overall customer health and growth.
• Serve as a focal point for client when it comes to meeting client’s business and technical expectations.
• Meet and exceed quarterly KPIs to ensure overall business growth for assigned clients.
• Work closely with Customer Success for existing and future SaaS business.
• Analyze and forecast client's traffic, ensuring ongoing business growth and maximizing profit/revenue.

Requirements

• Customer Orientation Build and maintain trusted relationship with assigned (Tier1) clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors).
• Serve as a focal point for client when it comes to meeting client’s business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams).
• Coordinate different teams in order to best serve customer.
• Understand client’s structure and processes around choosing/implementing new solutions.
• Meet and exceed quarterly KPIs, to ensure overall business growth for assigned clients (gross profit, margin% and cross-sells as the most important metrics).
• Work closely with Customer Success for existing and future SaaS business.
• In cooperation with TAA, ensure client's account is properly set-up / collaborate with Platform Operations teams to arrange setup which enables client's activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance).
• In cooperation with Revenue Assurance, monitor and take actions to minimalize health risks (actively involve ensuring financial collections and netting).
• Analyze and forecast client's traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP/revenue.
• Internal initiatives Power user, and help improving (by providing constructive feedback and ideas) Infobip’s internal tools for account setup, traffic monitoring and troubleshooting (Qlik, SU).
• Coordinate internal teams to timely fulfill client's requirements (Customer Success, Sales Engineers, Customer Support, Technical Account Administration, Platform Operations, Customer Analyst, Procurement, Revenue Assurance).
• Update all activities regarding client engagements and opportunities in dedicated tools (SF).
• Influence Infobip’s ever-evolving end-to-end customer experience by grasping and continuously promoting client’s perspective to the internal stakeholders.
• Continuous Development Promote team spirit and nourish critical thinking. Help mentor and onboard other team members and newcomers.
• Have an excellent knowledge of Infobip products, platform, and relevant markets. Have an excellent knowledge of client`s business and ways they (can) use Infobip.
• Be up to date with industry trends and competition.

Benefits

• Financial rewards & recognition
• A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements
• We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere
• and not always between 9 and 5.
• ESOP (Employee Stock Ownership Plan)
• As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
• Work-life balance and Well-being
• We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility
• Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
• Professional development
• Learning never stops. Onboarding, mentorship, and training programs help you grow
• no matter where you start.
• International mobility
• Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide. While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success
• wherever you are.