Build and maintain trusted relationship with assigned (Tier1) clients to achieve overall customer health and growth.
Serve as a focal point for client when it comes to meeting client’s business and technical expectations.
Coordinate different teams to best serve customer demands and expectations.
Ensure client's account is properly set-up and maintained.
Monitor and take actions to minimize health risks in client relationships.

Understanding of Infobip products, platform, and relevant markets.
Excellent knowledge of client’s business and ways they (can) use Infobip.
Up to date with industry trends and competition.
Ability to analyze and forecast client’s traffic and respond to ensure ongoing business growth.
Strong analytical skills, experience with Qlik and Salesforce is an advantage.

Financial rewards & recognition
A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
Flexible work arrangements
We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere
and not always between 9 and 5.
ESOP (Employee Stock Ownership Plan)
As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
Work-life balance and Well-being
We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
Career mobility
Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
Professional development
Learning never stops. Onboarding, mentorship, and training programs help you grow
no matter where you start.
International mobility
Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.

Account Head – Growth

Key skills