About this role

Conduct in-person door knocks to locate parties who are unresponsive.
Conduct in-person recorded statements of witnesses or involved parties, as authorized, to obtain and document information relevant to the claim.
Verify residency or occupancy at an address.
Perform scene inspections and photograph damage to property, vehicles, or other locations relevant to the claim.
Identify, view, and capture surveillance footage from nearby businesses, residences, or other sources potentially relevant to the claim.
Deliver documents or checks, obtain required signatures, and confirm receipt when needed.
Visit medical clinics to retrieve medical records or verify provider licensing and activity.
Assist in locating witnesses, verifying identities, or confirming facts of loss when needed.
Document field observations accurately and submit reports, photos, or confirmations in a timely manner.

High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
Valid driver’s license with a clean driving record.
Strong interpersonal and communication skills.
Ability to remain calm and professional during in-person encounters.
Basic proficiency with smartphones, tablets, or digital tools for capturing documentation.
Ability to travel locally within assigned region.

Field Support Specialist

Key skills