Senior Customer Success Manager – Core, Sales & Service Clouds
Chicago, Illinois, United States of America
Full Time
1 week ago
$150,100 - $227,000 USD
Visa Sponsor
Key skills
CloudAISaaSLeadershipCommunicationPresentation SkillsCustomer SuccessSales
About this role
Role Overview
- Drive quantifiable business impact across complex, multi-org Signature customers
- Ensure seamless delivery of all deliverables necessary to advance the customer’s core business goals
- Act as the central resource for the team and the customer, connecting all the dots
- Craft a clear engagement charter with specified goals and metrics to ensure alignment across teams
- Cultivate and maintain relationships with customer IT and business executive leadership
Requirements
- 5-6 years of relevant industry expertise in Customer Success, SaaS platform use, or related strategic consulting fields
- Exceptional communication and presentation skills
- Cloud/Platform Requirements: 5-6 years experience supporting customers using Sales Cloud and Service Cloud
- Certifications: Sales Cloud Consultant, Service Cloud Consultant, Advanced Administrator
- Knowledge of advanced features: Sales Engagement, High Velocity Features, Einstein AI, Omni-Channel, Service Cloud Voice
Tech Stack
- Cloud
Benefits
- time off programs
- medical, dental, vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program