Support corporate, key branch offices and job sites as assigned
Provide remote and in person IT support to all end users as needed day-to-day
Setup and deployment of equipment, making CMDB updates as necessary
Design and manage job site setups, engaging other internal teams and vendors as necessary
Creating and managing diagrams for cabling and workstation requirements, meeting room equipment etc
Manage office support and job sites throughout their entire lifecycle – from site mobilization to site demobilization
Oversee proper reclaim and decommissioning of IT equipment
Supporting Aecon’s joint venture projects as necessary
Work with strategic sourcing and procurement teams to source effective and affordable equipment for sites
Participate in the creation of estimates for all new project job sites
Follow and support Aecon’s IT policies, procedures and guidelines.

Degree or diploma related to Information Services or equivalent work experience
Demonstrable experience with and training on multiple technologies including (but not limited to) HP, Cisco, Juniper, Lenovo and Apple hardware and software
Familiarity with ITIL is considered an asset
Strong knowledge of Windows 11 and Microsoft products including 365 suite, Teams Windows App, Intune
Experience with setup, deployment and support/management of large printer fleets
Experience with setup, deployment and support of meeting room/video conference technology
Experience with Incident Management, Problem Management, Knowledge Management, Change Management and Service Level Management and ITSM tools (BMC)
Ability to clearly communicate technical concepts to non-technical people
Excellent customer service skills
Technical knowledge in computer hardware and software configuration
Multitasking skills to work in a fast-paced environment
Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures.

Ensure you and your family receive the services needed to support your mental, emotional, and physical well-being.
Believe in helping you build your career through our Aecon University and Leadership Programs.
Are committed to supporting and investing in inclusive work environments, through initiatives like Equity, Diversity & Inclusion training, our Aecon Women in Trades and Aecon Diversity in Trades programs, and our Employee Resource Groups (ERGs) to ensure we are building inclusion into every aspect of our culture at Aecon.
Are a leader in sustainable construction.

Junior Specialist, IT Operations

Key skills